Good to see you, Partner.
Before you apply
Please read the full governance pack — especially the Code of Conduct and Safeguarding Policy — before completing your application. These sections are accessible from the sidebar.
Your application
Accreditation process
Application review
Read personally by the programme team within 5 working days. Three outcomes: approved for trial, deferred (more information needed), or — rarely — declined where there is an unmanageable risk to participants.
Supervised trial partnership (30 days)
Matched with a real participant. Free session — not paid. Reviewed by an assigned programme supervisor after sessions 1 and 3. Rated by your participant at the end of 30 days.
Accreditation decision
Based on participant rating (3.5/5 minimum), supervisor report, and session notes. Communicated within 3 working days of the end of your trial period.
Live accredited partner
Added to the matching pool. Set your rate (£25–£85). Earn 85% of each session fee released after client rating ≥3.5/5. Trusted Partner badge at cumulative 4.5/5+ over 10 sessions. Re-accreditation every 6 months.
Below-threshold outcomes
Code of conduct
This is not a legal document written to protect the organisation. It is an honest statement of what this work requires — and what the people who trust you with their belief work deserve.
Part 1 — Scope and nature of the role
Peer accountability only
You are not a therapist, counsellor, coach, or mental health professional. Your role is to listen, witness, hold space, and hold the person to what they said they wanted.
No treatment, diagnosis or advice
You do not diagnose, treat, or provide clinical guidance. When you catch yourself wanting to advise, ask a question instead.
The relationship is bounded
Your relationship exists within the programme — not extended to personal friendship, social media, professional collaboration, or any romantic or financial relationship during or within 6 months of an active partnership without declaring it to the programme first.
Part 2 — Confidentiality
Sessions are confidential
What your participant shares stays between you. No discussion with friends, family, colleagues, or other partners — even in anonymised form.
Social media prohibition
You must not post about sessions in any public forum, even anonymised. The accumulation of small details can identify a person.
Mandatory reporting — the exception
Confidentiality does not apply when a participant discloses active suicidal ideation, self-harm, abuse or neglect of a child or vulnerable adult, or an immediate risk to safety. You are required to escalate. See the Safeguarding section.
Parts 3–5 — Conduct, practice, breaches
- Show up when you said you would. Three unexcused absences in 6 months triggers a supervision review.
- No unsolicited contact between sessions. Do not initiate contact outside scheduled sessions.
- Self-disclosure is permitted, not primary. Redirect if you've been speaking about yourself for several minutes.
- Complete a session note for every session within 24 hours.
- Sessions in a private space. No recording without written consent.
- Continue your own belief work. Partners who stop working on their patterns stop being effective for others.
- Know when you are out of your depth. Refer — don't rescue.
Your commitment
By proceeding with your application, you confirm you have read this Code of Conduct in full and commit to upholding it.
6-Month renewal process
Renewal timeline
- 6 weeks before renewal date: Reminder sent. Renewal portal opens.
- 3 weeks before: Second reminder. Listing marked "renewal pending."
- Renewal due date: Must be submitted. Miss the window → listing automatically suspended.
- Within 5 days of submission: Programme team reviews. Outcome communicated.
What renewal involves
- Re-reading and recommitting to the Code of Conduct and Safeguarding Policy
- A practice reflection — one specific partnership, what worked, what was hard, what you learned about yourself
- Updated disclosure (only if circumstances have changed)
- A support needs check — what do you need going into the next 6 months?
- Updated profile and availability
Safeguarding policy
Immediate escalation triggers
Stop the session and follow the protocol below if a participant discloses any of the following:
- Active suicidal ideation — expressed intent or plan to end their life
- Active self-harm — current or very recent
- Abuse or neglect of a child — by themselves, a partner, or any third party
- Abuse or neglect of a vulnerable adult
- Domestic abuse — as victim or perpetrator, current or recent
- A credible, specific threat to harm another person
- A medical emergency during or immediately following the session
What to say
UK crisis referral resources
Crisis — immediate
999 — emergency services
Samaritans: 116 123 — 24/7, free
Text SHOUT to 85258 — crisis text
Domestic abuse
0808 2000 247 — National helpline, 24/7
0808 801 0327 — men's helpline
nationaldahelpline.org.uk
Child protection
NSPCC: 0808 800 5000
Children's services via local council
Emergency: 999
Mental health
Mind: 0300 123 3393
PAPYRUS (under 35): 0800 068 4141
NHS urgent mental health: 111
After the session — your obligations
- Complete your session note immediately — mark the risk flag YES
- Contact your assigned programme supervisor within 2 hours
- Email [email protected] — do not include the participant's full name in the subject line
- Do not contact the participant again until your supervisor advises
- Document everything: what was said, when, by whom, and what you did
Complaints & grievance procedure
Who can raise a complaint
Any participant, partner, or person with a legitimate interest in the conduct of the programme.
Four-stage process
Informal
Raise the concern directly with your partner or the programme team at [email protected]. Many concerns resolve here. Raise within 14 days of the incident.
Formal complaint
Email [email protected] with your name, the nature of the complaint, dates and details, and any supporting evidence. Acknowledgement within 3 working days.
Investigation
Programme director reviews, may contact parties involved, and issues a written outcome within 21 working days.
Appeal
If unsatisfied, appeal in writing within 14 days. A panel of at least two people (not involved in the original decision) reviews. Outcome within 14 working days of appeal.
Partner wellbeing
The programme cannot deliver good outcomes for participants if partners are not well. Your wellbeing is structural, not supplementary.
What the programme provides
- A named supervisor contact during the supervised first 30 days
- Access to a supervision conversation at any time — email [email protected]
- A monthly optional group check-in for accredited partners
- A private partner forum for peer support and practice sharing
- A clear, no-blame process for raising your own concerns about the programme
A quick wellbeing check-in
This is for you — not assessed or stored beyond this session.
If anything here prompts a concern, email your supervisor: [email protected]