Legal · Accountability Partners

Accountability Partner Agreement

Last updated: March 2026 · House of V Heritage Holdings Ltd · Company No. 17030397

Note: The Accountability Partner Programme is currently in development and not yet accepting applications. This agreement is published for transparency and will come into effect when the programme launches.

This agreement applies to all accredited Accountability Partners on the Who Told You That? platform. By completing the accreditation process and signing the Code of Conduct, you confirm that you have read and agreed to these terms. Please read them carefully before applying.

1. The parties

This agreement is between House of V Heritage Holdings Ltd (registered in England and Wales, Company No. 17030397, trading as Who Told You That? / House of V) — referred to as "the Company" — and you, the individual applying to become or currently serving as an Accountability Partner — referred to as "the Partner".

2. Nature of the relationship

You are an independent contractor, not an employee. This agreement does not create an employment relationship, agency relationship, partnership, or joint venture between you and the Company. You are responsible for your own tax affairs, national insurance contributions, and any other statutory obligations arising from your self-employed status.

The Company does not control how you structure your sessions, where you work from, or the specific approach you take within sessions — provided you operate within the scope defined in this agreement and the Partner Code of Conduct.

3. Scope of the role — what you are and are not

You are: a peer accountability partner. Your role is to listen, witness, hold space, ask honest questions, and hold the person to what they said they wanted. You bring your own lived experience and genuine presence to the relationship.

You are not: a therapist, counsellor, psychologist, life coach, mental health professional, financial adviser, legal adviser, or medical professional — regardless of any qualifications you may hold outside this role. The Accountability Partner role on this platform is specifically scoped as peer support, and you must not operate outside that scope during sessions.

You must not:

Diagnose, treat, or attempt to treat any mental or physical health condition
Provide clinical guidance, therapeutic intervention, or formal coaching
Give financial, legal, or medical advice
Represent yourself to participants as a therapist, coach, or qualified professional in any capacity connected to this role
Continue working with a participant whose needs have clearly exceeded the scope of peer accountability — you must refer and, where necessary, step back from the partnership

If you hold professional qualifications (e.g. as a counsellor or coach), you may not use those qualifications within the context of this role. If a participant needs that level of support, the appropriate response is referral, not switching into a different professional mode within the same relationship.

4. Safeguarding obligations

You have read and agreed to abide by the Who Told You That? Safeguarding Policy. This is a condition of accreditation, not optional.

Your key safeguarding obligations are:

Refer, don't rescue. If a participant discloses something beyond the scope of peer accountability — including suicidal ideation, self-harm, abuse, or domestic violence — your role is to refer them to appropriate professional support, not to handle it yourself.
Report within 24 hours. Any safeguarding concern must be reported to the programme safeguarding lead within 24 hours. Contact: mariyah@houseofv.co.uk.
Confidentiality has limits. You maintain participant confidentiality at all times — except where there is a risk to life, a legal obligation to disclose, or a child or vulnerable adult welfare concern. In those cases, disclosure is required regardless of confidentiality.
Emergency situations. If a participant is in immediate danger, instruct them to call 999 (UK) or their local emergency services and remain with them on the call until they have done so.

5. Fees and payment

You set your own session rate within the range permitted by the programme (currently £25–£85 per session). The Company retains 15% of each session fee as a platform fee. The remaining 85% is released to you following participant rating submission (minimum rating 3.5/5 required for release).

Payment is processed via the platform's payment provider. You are responsible for declaring all income received through this platform to the relevant tax authority in your jurisdiction.

The first session with any participant will always be free. You will not receive a fee for trial supervision sessions during your 30-day supervised period.

6. Confidentiality

Everything shared by participants in sessions is confidential. You must not discuss, share, or reference participant disclosures with anyone outside the programme — including friends, family, colleagues, or other partners — except where required by the safeguarding obligations in section 4.

You must not post about sessions on social media or in any public forum, even in anonymised form. The accumulation of small details can identify a participant even without names.

This confidentiality obligation continues after your accreditation ends, for any and all partnerships you held during your time on the programme.

7. Liability

You accept personal responsibility for how you conduct your sessions. The Company is not liable for any harm — emotional, psychological, financial, or otherwise — caused by your conduct as an Accountability Partner, including but not limited to:

Advice given outside the scope defined in section 3
Failure to refer a participant to appropriate professional support when required
Breach of confidentiality
Any misrepresentation of your role or qualifications to participants
Any conduct that falls outside the Partner Code of Conduct

You agree to indemnify and hold harmless House of V Heritage Holdings Ltd, its directors, employees, and affiliates from any claims, losses, damages, or costs arising from your conduct as a Partner that is inconsistent with this agreement or the Code of Conduct.

The Company is not liable for the outcomes of any participant's decisions, life choices, or actions taken as a result of sessions with you.

8. Intellectual property

All materials, frameworks, guides, session structures, and tools provided to you as part of the programme are the intellectual property of House of V Heritage Holdings Ltd and House of V Heritage Brands Ltd. You may use them solely in the context of your role as an accredited Accountability Partner on this platform. You may not reproduce, adapt, distribute, or commercialise them for any other purpose.

9. Suspension and termination

The Company reserves the right to suspend or terminate your accreditation immediately and without notice if:

You operate outside the scope defined in section 3
You breach the safeguarding obligations in section 4
You breach confidentiality
Your rolling 6-month participant rating falls below 3.5/5 and is not resolved following a supervision conversation
You provide false or misleading information during the application process or at any point during accreditation
You engage in any conduct that brings the programme or the Company into disrepute

You may also voluntarily pause or end your accreditation at any time by notifying the programme team. Voluntary pauses of up to 12 months are permitted without loss of accreditation.

10. Governing law

This agreement is governed by the laws of England and Wales. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to this agreement

The Company may update this agreement from time to time. Partners will be notified of significant changes by email and will be asked to re-confirm acceptance at their next renewal. Continued participation in the programme after notification constitutes acceptance of updated terms.

Questions about this agreement

If you have questions about this agreement or your obligations as a Partner, please contact:

Mariyah Acka'a
Programme Director, Who Told You That?
mariyah@houseofv.co.uk

This agreement should be read alongside the Safeguarding Policy, the Partner Code of Conduct (within the accreditation portal), and the Privacy Policy.